Our quality policy

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The “Baronnies en Drôme Provençale” region is widely recognized for its environmental qualities, exceptional terroirs, aromatic plants, remarkable landscapes and its “art de vivre”. To promote these riches to the best of its abilities, the tourist office has chosen to place quality at the heart of its concerns and at the center of its strategy.

For many years, the region has been implementing a quality process that aims to constantly improve the quality of the services and products provided. Naturally, this led to moving towards obtaining national certification for its tourist office.

In working towards the satisfaction of all its visitors and partners, the tourist office is also working towards the valorization and improvement of its region. The team at the tourist has set themselves 3 primary goals and clearly displays its quality policy commitments. Thanks to this approach, a positive dynamic is created for the entire region and its economic players.

Our quality policy objectives:

• Quality human relations
  Satisfying a visitor means above all listening, understanding, informing and advising them
• Efficient and serene working conditions
  Improving the organization and internal communication of our services, allows for every member of our team to show their professionalism and dynamism.
• Suitable, environmentally conscious equipment
  With controlled management of our tools and awareness campaigns for our partners and visitors, we take initiatives to limit environmental impacts.

Five quality policy commitments towards our visitors:

• Access to information for everyone, all the time
• Provide everyone clear, precise and up to date information
• Inform the visitor as best as possible according to their wants and needs
• Assistance in the organization and booking of their stay and activities
• Give them a voice so that they can contribute to the continuous improvement of our services

Three quality policy commitments towards our partners:

• Offer tools to each partner to allow them to inform their customers
• Structure, qualify, promote and sell the regions tourism offer
• To be a source of ideas and to encourage innovation in the region

Three quality commitments to our elected members:

• Monitoring the popularity of the region and working on its growth
• Contributing to the dynamism of the economic activity of the region
• Ensuring a healthy and efficient management of the structure